We’re happy and excited to travel and serve you! Before booking a reservation with AGUILAND TRAVEL SERVICES though, we recommend you to read our Terms and Conditions carefully, as this constitutes a contract agreement between AGUILAND TRAVEL SERVICES and the Client from the time the booking is made.
AGUILAND TRAVEL SERVICES is a duly licensed national travel agency in the Philippines with its main office located in Bahet, San Ildefonso, Ilocos Sur and a branch-office in Caloocan, Novaliches, Quezon City.
A Client is the person who makes the booking and accepts these conditions on behalf of all the people in the group and is responsible for all payments due. The purchase of any travel services offered by AGUILAND TRAVEL SERVICES constitutes a contractual arrangement between the Client and AGUILAND TRAVEL SERVICES and represents the Client’s acceptance of the AGUILAND TRAVEL SERVICES Terms & Conditions set out herein.
All travel arrangements should be booked at least within THREE business days in advance. For tour packages though we strongly recommend that Client books with a few weeks’ notice. For Group Tours we recommend that Client books with a few months’ notice.
Once Client have confirmed and submitted his/her booking and personal travel details to AGUILAND TRAVEL SERVICES he/she will receive a confirmation of his/her booking via e-mail. Please note that all bookings require a non-refundable Down Payment of 50% of the total package price at the time of the booking.
NOTE: Make sure to send payments only to our approved banks accounts or payment services that is mentioned below. Do not entertain any third-party persons claiming to be part of the company, but only transact with our official website, Facebook page and contact numbers.
When booking a reservation please send us all the information regarding the name of the guests, details of the tour, type of transportation, preferred accommodation, arrival date and deposit slip/confirmation. A travel voucher will be given immediately via email to the Client once down payment has been confirmed.
Travel voucher will include an acknowledgement receipt including remaining balance, travel itinerary, general reminders and travel policies. E-ticket will only be emailed to the Client once the FULL payment has been received. Please print out these documents, as the Client will need to show them for all services during his/her visit to preferred destination.
If by any chance our travel consultant is unable to obtain confirmation (if car rental/ or accommodation is not
available) an alternative will be offered. If the Client does not accept the alternative the Client is entitled to cancel with a full refund of the deposit. AGUILAND TRAVEL SERVICES reserves the right to cancel bookings when services are not available (e.g., when a car rental is not available, when accommodation is unavailable, etc.).
Booking services with AGUILAND TRAVEL SERVICES is available only to persons aged 18 years and older and that the Client has the right, authority and capacity to transact business and agree to abide by this Agreement. If the Client is using the Services on behalf of another organization or entity, then he/she agrees to be bound by this Agreement on behalf of that Organization and he/she represents and warrants that he/she has the authority to bind the Organization to this Agreement. By submitting a booking, Client warrants and confirms to AGUILAND TRAVEL SERVICES that he/she complies with these arrangements. This Agreement is published in compliance with, and is governed by the provisions of Philippine law.
Please note that All bookings require a Non-refundable Down Payment of 50% of the total package price at the time of the booking. We accept payment thru Bank deposit, GCASH, Western Union and Palawan Express. As of the moment we do not accept credit cards or cheques for our Tour Packages. All Prices quoted on AGUILAND TRAVEL SERVICES are in PHILIPPINE PESOS (PHP) and per person, unless otherwise specified. AGUILAND TRAVEL SERVICES is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.
3.1 For Cash Payment Deposit through Banks
Philippine Peso Account
Bank: BPI – Bank of the Philippine Islands
Account Type: Savings Account
Account Number: 4479 2391 64
Account Name: AGUILAND TRAVEL SERVICES
SWIFT code: BOPIPHMM
Philippine Peso Account
Bank: Metropolitan Bank and Trust
(Metrobank)
Account Type: Savings Account
Account Number: 496-3-961-33979
Account Name: Ericson D. Pelayo
SWIFT code: MBTCPHMM
3.2 For GCASH-to-GCASH payments
Name: ERICSON PELAYO
GCASH Number: 0951 – 162 - 1169
3.3 For Payment Transfer using Remittance Centers
With 245,000 Western Union Agent locations worldwide, it is easy to send and receive money. Choose to send money in minutes, the next day or directly to a bank account. Use cash, a credit card, or a debit card.
For your convenience, since we function more locally, we also accept money transfers from Palawan Express with their growing 3000 branches in the Philippines.
3.5 For Remittance from other Banks from other Countries
International bank transfer can be instantaneous, or it can take 5-7 business days. In some cases, transfers will take even longer than this, however around a week is a fairly standard time frame for many overseas transfers. Please take note that currency rates depend from one bank to another and varies each day. Each bank has its own tariff and the pricing is subject to change. Please check with your bank for the corresponding fees and remittance charges from the Sending and the Receiving Banks. Please take note that AGUILAND TRAVEL SERVICES will base the Client’s payment from the ACTUAL PESO DEPOSIT to the Bank of AGUILAND TRAVEL SERVICES. Remittance Fees from the Sending and Receiving Bank would be borne by the Client. International payments can be tricky. There is oftenconfusion caused by use of multiple banks, different methods, and sometimes additional fees so please check with your bank. It is only upon receipt of payment from AGUILAND TRAVEL SERVICES or ERICSON PELAYO’s bank that booking is confirmed. For more info about remittance processing, please check this site: http://blog.asiaqualityfocus.com/overseas-banking-fees/
All rates quoted or shown in our tariffs are based on current prices. AGUILAND TRAVEL SERVICES reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside AGUILAND TRAVEL SERVICES’ control. AGUILAND TRAVEL SERVICES reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond AGUILAND TRAVEL SERVICES ‘control.
For international and domestic flights, please note that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the package price or more. The amounts that exceed 5% will be charged and Client will be entitled to cancel his/her booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e., tax changes will be added to the invoice.
If the Client is travelling with young children (from 2 years old to 11 years old), it is important to note that child seats are not provided for transfers and the legislation varies from one country to another. Please see the Travel voucher issued for details. Free accommodation stays for children are generally based on sharing existing beds in the room. If the Client requires a separate bed, he/she must advise us at the time of booking, as there is a corresponding charge added to his/her booking.
For any special requests, please inform us in writing when booking is made. We are happy to pass your special requests on to the hotel, airline or other supplier but we cannot guarantee that it will be accommodated, however we will do our best given sufficient time of notice. Unless and until specifically confirmed all special requests are subject to availability.
AGUILAND TRAVEL SERVICES makes every reasonable effort to accommodate all passengers’ needs; however, our vehicles are not equipped with disability access, wheelchairs and other disability aids. We assume no responsibility for injury or any inconvenience in this regard. We cannot guarantee hotel rooms for our customers with disabilities either when booking and overnight trip with hotel accommodation included. However, we will do our very best totry to reserve the appropriate room, if available. Passengers with disabilities and/or any other health issues must advise and inform AGUILAND TRAVEL SERVICES by email at the time of making the reservation. We reserve the right to decline a booking should it be determined that we are unable to properly accommodate or meet our obligations towards that passenger(s) and or for safety considerations.
We cannot accept responsibility for any items that the Client may purchase locally i.e.: jewelry, food, souvenir items etc. and the quality and value of such cannot be guaranteed. We recommend that the Client check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs that the Client may incur in this respect.
Once booking is confirmed and finalized, the Tour Package and All Land Arrangement bookings and the 50% down payment are Non-refundable. In the event of natural calamities and force majeure, or mandated government cancellations, Client may be entitled for a refund, subject to the Supplier’s (ex. Hotel) Terms and Conditions.
Unused Tour Services, no-show or unused portion of the tour are non-refundable and won’t be substituted or compensated. Whether you avail of the day tours or not, Client would still have to pay for it since this is what is in the travel agreement. All Confirmed Bookings are already considered as GUARANTEED Bookings and as such are considered non-refundable.
If the Client’s Travel Package includes international or domestic air tickets, cancellation of airline ticket will be based on its cancellation policy, based on the fare rules. AGUILAND TRAVEL SERVICES only acts as an agent for the airlines and is not responsible if the said Airline cancels, reschedules, or delays a flight for any reason. In any case, AGUILAND TRAVEL SERVICES will extend necessary assistance to address concerns of guests and to safeguard his/her welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions. Please take note that AGUILAND TRAVEL SERVICES is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.
Once the Client books through AGUILAND TRAVEL SERVICES, he/she agrees to be legally bound by the following terms and conditions. AGUILAND TRAVEL SERVICES acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e. Air and Sea Carriage, Hotel accommodation, Ground transportation, Tours, Meals,Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the Client and his travel companions in the course of availing the indicated services. This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal
conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control. By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected. Luggage is at the owner’s risk throughout the tour. The fees for the use of porters are shouldered by the Client. All information on AGUILAND TRAVEL SERVICES website is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.
AGUILAND TRAVEL SERVICES reserves the right to refuse service to anybody. Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking or visiting a site of interest. AGUILAND TRAVEL SERVICES is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable. AGUILAND TRAVEL SERVICES reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses as a threat to an otherwise smooth and safe trip.
Some tours may include physical activities like hiking, walking, kayaking, riding an ATV (all-terrain vehicle), rafting, riding in vehicles, which involves risks. AGUILAND TRAVEL SERVICES does not assume any responsibility for any injuries, accidents or health issues that might be a result from any of these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity. Please immediately inform AGUILAND TRAVEL SERVICES if Client have any health issues prior to making his/her reservation.
Flight cancellations and delays of airlines are beyond AGUILAND TRAVEL SERVICES’ reasonable control; hence, it accepts no responsibility over these events. In the event of any delay or suspension, it is the responsibility of the Airline Company to take the necessary remedial action to address the same and its consequences. In any case, AGUILAND TRAVEL SERVICES will extend necessary assistance to address concerns of guests and to safeguard his/her welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.
Please be advised that it is the Client’s responsibility to arrange proper exit/re-entry documents, validity of passport and visa for the country(ies) to visit. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation
Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on his/her part to convey hereto to his/her travel companions or group members.
Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary, the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.
All photos or videos taken by our staff of our customers or passengers, during the capacity of the tour, trip or transfer, may be included on our website. Customers hereby agree to the use of these photos and videos and under no circumstances can customers’ dispute.
AGUILAND TRAVEL SERVICES is neither a carrier nor a provider of accommodations. Each journey (whether
undertaken or not) that the Client booked by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is the Client’s responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned and according to such carrier’s terms and conditions and respective regulations. When Client book accommodations (whether provided or not), its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations. Client should be guided by the Hotel’s Check-in and Check-out policies. Each hotel varies in his/her check-in and check-out time. However, the standard hotel check-in is at 2:00 PM while check-out is at 12:00 PM (Noon). Early Check-in is SUBJECT TO AVAILABILTY and Hotel Surcharge.
Damage and Loss of Hotel Key Cards, Bed sheets and Towels, and Consumption of Food and Drinks in the Mini-fridge- Bar and other Incidental Expenses are NOT included in the Tour/Travel Package and these are charged to the Client.
Tour guide/driver gratuities are not included in our tour price unless indicated on your travel voucher or email confirmation.
Clients should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/Client. A tour guide (U.S.) or a tourist guide (European) guides visitors in the language of his/her choice, provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours at educational establishments, religious and historical sites, museums, and at venues of other significant interest. As such, Client should not expect that the tour guides would personally assist to his/her every needs. Carrying of luggage are the responsibility of the Client. During meals, the tour guides will seat in the table next to the Client. If Client do not wish to sit beside the tour guide, please advise in advance so that we could make proper arrangements. Furthermore, a tour guide is also a human person who deserves some respect. Thus, we advise our client to treat our tour guides with proper respect and decency. If Client need to reprimand the tour guide, please do so in a decent manner, otherwise, we would be constrained to cancel your tour without any refund.
We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guide/drivers.Extreme discrimination, screaming at or insulting tour guides/drivers or fellow passengers or third-party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund.
Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid for by the Client. It is therefore strongly recommended that participants take out personal travel insurance, especially for the active tours. We strongly recommend to all of our Client to purchase comprehensive travel insurance prior to departure to meet any contingencies that would cover against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you fail to secure such Travel Insurance coverage prior to your travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify AGUILAND TRAVEL SERVICES and our overseas Philippine Travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.
We reserve the right in our absolute discretion to terminate the Client’s travel arrangements without notice should the said Client’s behavior be such that it is likely in our opinion, in violation of any applicable governing laws, causes distress, damage, annoyance, or danger to AGUILAND TRAVEL SERVICES, or any of its staff, fellow travelers or any other person. In such circumstances, no refund or compensation will be due to the Client.
Our main goal is to provide our Client with satisfactory to excellent services. If our Client, for any reason, are not completely satisfied with our package, we would like to hear about it. We recommend our Client to contact us as soon as any incident occurs. All complaints must reach AGUILAND TRAVEL SERVICES within 10 days after Client’s departure. Otherwise, any possible compensation entitlement will not be valid.
Please message our Facebook page AGUILAND TRAVEL SERVICES or call us at +63-951-162-1169, or email us at inquire@aguilandtravelservices.com. If a problem arises during Client’s trip, please contact us immediately, so that we can assist you.
Any contract or dispute between us and these Reservations conditions are to be governed by and construed in accordance with Philippines Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of San Ildefonso municipality, Ilocos Sur, Philippines.
The effective date of this policy is January 1, 2022. It replaces all prior privacy policies issued by AGUILAND TRAVEL SERVICES. We reserve the right to change our policy at any time. Visitors to this Travel Website should review our policies from time to time to stay abreast of changes.
Aguiland Travel Services
Unit 5-5B, Greenfield Apartment Wildrock Compound, Brgy, San Ildefonso, 2728 Ilocos Sur
Copyright © 2021 Aguiland Travel Services - All Rights Reserved.
Inquire@aguilandtravelservices.com
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