Terms and Conditions (Tour Packages)

We’re happy and excited to travel and serve you! Before booking a reservation with AGUILAND TRAVEL SERVICES though, we recommend you to read our Terms and Conditions carefully, as this constitutes a contract agreement between AGUILAND TRAVEL SERVICES and the Client from the time the booking is made.

AGUILAND TRAVEL SERVICES is a duly licensed national travel agency in the Philippines with its main office located in Bahet, San Ildefonso, Ilocos Sur and a branch-office soon to be established in Quezon City.

A Client is the person who makes the booking and accepts these conditions on behalf of all the people in the group and is responsible for all payments due. The purchase of any travel services offered by AGUILAND TRAVEL SERVICES constitutes a contractual arrangement between the Client and AGUILAND TRAVEL SERVICES and represents the Client’s acceptance of the AGUILAND TRAVEL SERVICES Terms & Conditions set out herein.

All travel arrangements should be booked in advance for proper preparation. We recommend that Clients provide a few weeks or months’ notice for exclusive group tour packages.

Once the Client has submitted their booking details and placed a reservation fee to AGUILAND TRAVEL SERVICES, he/she will receive a confirmation of his/her booking via e-mail. Please note that all bookings require a non-refundable Down Payment of 50% of the total package price at the time of the booking.

NOTE: Make sure to send payments only to our approved bank accounts or payment services mentioned below. Do not entertain third-party persons claiming to be part of the company, but only transact with our official website, Facebook page, and contact numbers.

When booking a reservation, please send us all the information regarding the name of the person of contact (and guests if necessary), tour details, type of transportation, preferred accommodation, arrival date, and deposit slip/confirmation.

The booking confirmation will include a detailed document including a sample travel itinerary, remaining balance, driver and unit details, general reminders, and travel policies.

Booking services with AGUILAND TRAVEL SERVICES are available only to persons aged 18 years and older and have the right, authority, and capacity to transact business and agree to abide by this Agreement. If the Client is using the Services on behalf of another organization or entity, then he/she agrees to be bound by this Agreement on behalf of that Organization and he/she represents and warrants that he/she has the authority to bind the Organization to this Agreement. By submitting a booking, the Client warrants and confirms to AGUILAND TRAVEL SERVICES that he/she complies with these arrangements. This Agreement is published in compliance with and is governed by the provisions of Philippine law.

Please note that all bookings require a Non-refundable Down Payment of 50% of the total package price at the time of the booking. We accept payment through Bank deposit, GCASH, Western Union, and Palawan Express. We do not accept credit cards or cheques at the moment. All prices quoted on AGUILAND TRAVEL SERVICES are in PHILIPPINE PESOS (PHP) and per person unless otherwise specified.

3.1 For Cash Payment Deposit through Banks

Philippine Peso Account

Bank: BPI – Bank of the Philippine Islands

Account Type: Savings Account

Account Number: 4479 2391 64

Account Name: AGUILAND TRAVEL SERVICES

SWIFT code: BOPIPHMM

Philippine Peso Account

Bank: Metropolitan Bank and Trust

(Metrobank)

Account Type: Savings Account

Account Number: 496-3-961-33979

Account Name: Ericson D. Pelayo

SWIFT code: MBTCPHMM

3.2 For GCASH-to-GCASH payments

Name: ERICSON PELAYO

GCASH Number: 0951 – 162 - 1169

3.3 For Payment Transfer using Remittance Centers

Name: ERICSON PELAYO

Address: Novaliches, Quezon City

Contact Number: 0951 – 162 - 1169 

3.4 For Remittance from other Banks from other Countries

International bank transfers can be instantaneous or take 5-7 business days. In some cases, transfers will take longer than this, however around a week is a fairly standard time frame for many overseas transfers. Please note that currency rates depend from one bank to another and vary each day. Each bank has its tariff and the pricing is subject to change. Please check with your bank for the corresponding fees and remittance charges from the Sending and the Receiving Banks. Please note that AGUILAND TRAVEL SERVICES will base the Client’s payment from the ACTUAL PESO DEPOSIT to the Bank of AGUILAND TRAVEL SERVICES. Remittance Fees from the sending and receiving bank will be shouldered by the Client. International payments can be tricky. There is often confusion caused due to multiple banks, different methods, and sometimes additional fees so please check with your bank. Only when receipt of payment from AGUILAND TRAVEL SERVICES or ERICSON PELAYO’s bank the booking is confirmed. For more info about remittance processing, please check this site: http://blog.asiaqualityfocus.com/overseas-banking-fees/

All rates quoted or shown in our tariffs are based on current prices. AGUILAND TRAVEL SERVICES reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside AGUILAND TRAVEL SERVICES’ control. AGUILAND TRAVEL SERVICES reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond AGUILAND TRAVEL SERVICES ‘control. 

For international and domestic flights, please note that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the package price or more. The amounts that exceed 5% will be charged and Client will be entitled to cancel his/her booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e., tax changes will be added to the invoice.

If the Client is traveling with young children (from 2 to 11 years old), it is important to note that child seats are not provided for transfers. The Client may also be charged for the child's seating capacity. Free accommodation for children is generally based on sharing existing beds. If the Client requires a separate bed, he/she must advise us so a corresponding charge will be added to his/her booking.

For any special requests, please inform us in writing when booking is made. We are happy to pass your special requests on to the hotel, airline, or other supplier but we cannot guarantee that they will be accommodated, however, we will do our best given sufficient time of notice. Unless and until specifically confirmed all special requests are subject to availability.

AGUILAND TRAVEL SERVICES makes every reasonable effort to accommodate all passengers’ needs; however, our vehicles are not equipped with disability access, wheelchairs, and other disability aids. We assume no responsibility for injury or any inconvenience in this regard. We cannot guarantee hotel rooms for our customers with disabilities either when booking an overnight trip with hotel accommodation included. However, we will do our best to reserve the appropriate room. Passengers with disabilities and/or other health issues must advise and inform AGUILAND TRAVEL SERVICES by email or chat before making the reservation. We reserve the right to decline a booking should it be determined that we cannot properly accommodate or meet our obligations towards that passenger(s) and for safety considerations.

We cannot accept responsibility for any items that the Client may purchase locally i.e.: jewelry, food, souvenir items etc. and the quality and value of such cannot be guaranteed. We recommend that the Client check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs that the Client may incur in this respect.

Once the booking is confirmed and finalized, the 50% down payment is non-refundable. All Confirmed Bookings are already considered GUARANTEED bookings. If there are natural calamities, force majeure, or mandated government cancellations, the Client will be entitled to a one-time rebooking.

Note: For a joiners tour, AGUILAND TRAVEL SERVICES has the right to cancel a tour THREE DAYS before the scheduled date when the minimum number of participants is not met. Affected Clients are subject to a refund, or may be transferred to a different travel agency which may or may not have the same inclusions and terms. It will be the Client's discretion.

Unused Tour Services, last-minute changes, and no-shows are invalid, non-refundable, and won’t be substituted or compensated. Whether the Client avails all inclusions or not, the Client will still have to pay 100% of the slot or tour package since all package inclusions have already been pre-arranged. 

If the Client’s Travel Package includes international or domestic air tickets, the cancellation of the ticket will be based on its airline cancellation policy, based on the fare rules. AGUILAND TRAVEL SERVICES is not responsible if the said airline cancels, reschedules, or delays a flight for any reason. In any case, AGUILAND TRAVEL SERVICES will extend necessary assistance to address Client concerns and to safeguard their welfare. However, the airline company will still be responsible for the final decision on such requests. Clients will be responsible for additional and incidental expenses incurred due to delay, suspension, accidents, and local conditions.

AGUILAND TRAVEL SERVICES is not responsible for changes that arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.

Once the Client books through AGUILAND TRAVEL SERVICES, he/she agrees to be legally bound by the following terms and conditions. AGUILAND TRAVEL SERVICES acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e. Air, and Sea Carriage, Hotel accommodation, Ground Transportation, Tours, Meals, Travel Insurance, etc.), and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the Client and his travel companions in the course of availing the indicated services. This agency likewise shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal

conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control. By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected. Luggage is at the owner’s risk throughout the tour. The fees for the use of porters are shouldered by the Client. All information on the AGUILAND TRAVEL SERVICES website is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice. 

AGUILAND TRAVEL SERVICES reserves the right to refuse service to anybody. Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking, or visiting a site of interest. AGUILAND TRAVEL SERVICES is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable. AGUILAND TRAVEL SERVICES reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses a threat to an otherwise smooth and safe trip. 

Some tours may include physical activities that involve risks like hiking, walking, kayaking, riding an ATV (all-terrain vehicle), and rafting. AGUILAND TRAVEL SERVICES does not assume responsibility for any injuries, accidents, or health issues from these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity. Please immediately inform AGUILAND TRAVEL SERVICES if the Client has any health issues before making his/her reservation.

Flight cancellations and delays are beyond AGUILAND TRAVEL SERVICES’ reasonable control; hence, it accepts no responsibility for these events. In the event of any delay or suspension, it is the responsibility of the Airline Company to take the necessary remedial action to address the same and its consequences. In any case, AGUILAND TRAVEL SERVICES will extend assistance to address Client concerns and to safeguard their welfare. However, the airline company will still be responsible for the final decision on such requests. Clients will be responsible for additional and incidental expenses incurred due to delay, suspension, accidents, and local conditions.

The Client should arrange and check proper exit/re-entry documents, passport validity, and visa for the country(ies) to visit. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation

Customers’ retention of tickets, reservations, tour/hotel vouchers, and other travel documents after issuance shall constitute consent to all of the above and an agreement on his/her part to convey hereto to his/her travel companions or group members.

Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is the Client's RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges, or any other financial penalty imposed upon AGUILAND TRAVEL SERVICES, then the Client agrees to reimburse AGUILAND TRAVEL SERVICES accordingly. The Client must consult a doctor, if necessary, the specific precautions deemed prudent for the country or destination the Client intends to visit and to ensure that the appropriate medication, inoculations, or other precautions are taken.

All photos or videos taken by AGUILAND TRAVEL SERVICES' staff of our Client, during the capacity of the tour, trip, or transfer, may be included on our website. Clients agree that these photos and videos can be used and cannot be disputed.

AGUILAND TRAVEL SERVICES is neither a carrier nor a provider of accommodations. Each journey (whether

undertaken or not) that the Client booked by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned. It is the Client’s responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned and according to such carrier’s terms and conditions and respective regulations. When Client book accommodations (whether provided or not), its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations. Client should be guided by the Hotel’s Check-in and Check-out policies. Each hotel varies in his/her check-in and check-out time. However, the standard hotel check-in is at 2:00 PM while check-out is at 12:00 PM (Noon). Early Check-in is SUBJECT TO AVAILABILTY and Hotel Surcharge.

Damage and Loss of Hotel Key Cards, Bed sheets and Towels, and Consumption of Food and Drinks in the Mini-fridge- Bar and other Incidental Expenses are NOT included in the Tour/Travel Package and these are charged to the Client.

Tour guide/driver gratuities are not included in our tour price unless indicated on the travel voucher or email confirmation. 

Clients should note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/Clients. A tour guide (U.S.) or a tourist guide (European) guides visitors in the language of his/her choice, sharing information, and cultural, historical, and contemporary heritage interpretation to people on organized tours at educational establishments, religious and historical sites, museums, and at venues of other significant interest. As such, the Client should not expect that tour guides will personally assist with his/her every need. Carrying luggage is the Client's responsibility. During meals, the tour guides will sit at the table next to the Client. If the Client does not wish to sit beside the tour guide, please advise in advance. Furthermore, a tour guide is also a human person who deserves respect.  If the Client needs to reprimand the tour guide, please do so in a decent manner, otherwise, AGUILAND TRAVEL SERVICES will be constrained to cancel the tour without any refund. 

AGUILAND TRAVEL SERVICES reserves the right to refuse service to any person or business who refuses to comply with safety instructions and the tour itinerary and poses a threat to other customers, tour guides, drivers, and other staff members. Extreme discrimination, screaming at, or insulting tour guides, drivers, fellow passengers, or third-party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel the Client's tour without any refund.

Individual travel insurance is not included in the tour price. The Client must pay all medical costs and other costs involved. It is recommended to purchase comprehensive travel insurance before departure to meet any contingencies that would cover cancellation charges, unexpected curtailment of vacation, medical expenses arising overseas including repatriation, loss or damage to luggage, and personal liability claims against the Client. Should the Client fail to secure such Travel Insurance coverage before travel, then the Client accepts full responsibility for oneself and all of the members of the Client's party, and indemnify AGUILAND TRAVEL SERVICES and its overseas Philippine Travel agents and representatives (as applicable) for all costs that may arise, which would otherwise have been met, had such travel insurance been in force.

We reserve the right in our absolute discretion to terminate the Client’s travel arrangements without notice should the said Client’s behavior be such that it is likely in our opinion, in violation of any applicable governing laws, cause distress, damage, annoyance, or danger to AGUILAND TRAVEL SERVICES, or any of its staff, fellow travelers or any other person. No refund or compensation will be due to the Client.

AGUILAND TRAVEL SERVICES' main goal is to provide the Client with satisfactory to excellent services. The Client is therefore recommended to contact the travel agency as soon as any incident occurs. All complaints must reach AGUILAND TRAVEL SERVICES within 10 days after the Client’s departure. Otherwise, any possible compensation entitlement will not be valid.

Please message the Facebook page of AGUILAND TRAVEL SERVICES, call or chat at +63-951-162-1169, or email at inquire@aguilandtravelservices.com. If a problem arises during the Client’s trip contact AGUILAND TRAVEL SERVICES immediately.

Any contract disputes regarding reservation and booking conditions are to be governed by and construed following Philippine Law. Both parties agree to submit to the exclusive jurisdiction of the Courts of San Ildefonso municipality, Ilocos Sur, Philippines.

The effective date of this policy is January 1, 2025. It replaces all prior privacy policies issued by AGUILAND TRAVEL SERVICES. We reserve the right to change our policy at any time. Visitors to this Travel Website should review our policies to stay abreast of changes.